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US · solo_traveller · Sep 2026
Beautiful property, but the valet damaged my car and two staff gave me two different stories
The property itself is genuinely beautiful. The lobby, common areas, and event spaces are clearly the result of real investment. Late check-in was smooth when we decided to stay after a dinner event nearby. The bed and room itself were comfortable and quiet.
The basics are gouged — $6 for two water bottles in a $477/night room, no coffee pods (for sale downstairs), the coffee maker put away with no explanation. Then the valet damaged my car overnight. The valet guy showed me a ticket at drop-off that had no damage marked. The valet manager said he'd call me back. After I notified my insurance, the valet guy called and claimed the car "was already like that." Then the manager texted me a separate ticket that supposedly documented the damage. Both tickets can't be true. I'm not pursuing this for the money — my insurance covers it. I'm writing this because the water situation, the valet incident, and the dishonest follow-up aren't isolated. They're a pattern. The property is beautiful, but the management culture of nickel-and-diming guests and covering up mistakes is exactly what gives the industry a bad name. I wanted to like this place. The bones are there. But the small-print gouging and the valet incident mean I won't be returning, and I can't recommend it for anyone who plans to use the valet.
US · solo_traveller · Aug 2026
US · solo_traveller · Jul 2026
US · solo_traveller · Jun 2026
US · solo_traveller · Jun 2026
6007 Legacy Drive · Plano