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Xkeban Tulum

8.4/1023 reviewsTulum

Rooftop Terrace with Stunning Views Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Dining Options For Every Taste Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee. Comfortable Rooms with Modern Amenities Make yourself at home in one of the 19 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Book now for a memorable stay at Xkeban Tulum, where comfort and convenience meet luxury and style.

What this place offers

  • Breakfast available (surcharge)
  • Safe-deposit box at front desk
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Free self parking
  • Rooftop terrace

Policies & house rules

  • Check-in from 15:00 until 19:00
  • Check-out until 11:00
  • No pets
  • Free parking

• Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.

Available rooms

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23 reviews

Guests liked

  • Helpful staff
  • Good location

Guests mentioned

  • Room not cleaned
  • Inconvenient room change
  • Eduardo

    Aug 2025

    2/10

    we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.

  • Michael

    May 2025

    10/10

    Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.

  • Monia

    Apr 2025

    8/10

    Xkeban avril full spirituel hotel

    La musique sur le toit jusqu’à 11h le week end on savait pas Les murs ont des oreilles

  • Junissa

    Feb 2025

    8/10

    Lovely

    The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel

  • Juan

    friends · Jan 2025

    10/10

    Great people

Location

Mz 923 Privada Lt 002 6, La Veleta · Tulum