Azaya Pool Suites

144 reviews

• 5

  535gautamv

  Family · Dec 2025

  2/10

  Great Location, Poorly Managed Property

  The hotel has an excellent location, right on Benaulim Beach, but beyond that, nothing about the property works. They don’t even maintain a proper reception—just a small IT room that doubles as the reception area. There are no welcome drinks, no orientation, and no one to explain the property layout, restaurants, bars, or facilities. The room design is extremely odd. There are no hooks in the bathroom, the toilet jet spray is dangerously powerful with no way to control or reduce the pressure, and the bathtub is placed on the balcony, fully visible from surrounding rooms—completely bizarre and uncomfortable. Staff service is below par. You need to follow up repeatedly, and even then many things simply don’t get done. Room service and housekeeping are consistently delayed and inefficient. At one point, the housekeeping staff informed me that they didn’t have sugar or tea sachets to replenish the room—unacceptable for a so-called premium property. Breakfast was another daily struggle. The options were limited, food quality was poor, and the restaurant was clearly understaffed. Items were frequently not refilled, crockery was missing, and orders were extremely delayed. Overall, this property is one to avoid. Despite positioning itself as a premium hotel, even mid-tier hotels offer far better service, management, and guest experience.

• R

  raytechraytech

  KOLKATA (CALCUTTA), KOLKATA DISTRICT, WEST BENGAL · Family · Dec 2025

  2/10

  WORST THAN 3 STAR HOTEL, DONT WASTE YOUR MONEY

  Hotel is dead now, zero maitenace, zero service. We arrived at 3 pm on 25th dec (peak season), no welcome no one at reception, room was not ready they gave room at 4.30pm with no proper housekeeping done in room, towel, bathing essentials were missing. Swimming pool is in unsafe condition all over inside and outside pool tiles are broken, bath tub in room was non operational. Resturant including beach side is dead no staff take order or deliver

• C

  Companion52380122310

  Family · Dec 2025

  8/10

  Good beach resort in South Goa

  Overall, a nice resort with some areas for improvement. The food is great. Special thanks to their CDC, Mr. Sunil, and the other restaurant staff.

• I

  iamshreya15

  Family · Dec 2025

  8/10

  Good property with some flaws

  Azaya has great infrastructure adorned with lush green . While everything is great and the staff try their best to make it easy for the guests...it's the little functionality flaws which create misery ...the exhausting system in the room is a major problem because of which the rooms are stinky . Most of the dishes on the menu are not available as basic ingredients are not available with the kitchen team...we could not have cappuccino throughout our stay as their coffee machine was out of order.Such things are not expected in a 5 star .To cheer us up , Rosamind Fernandes did his best to bring a smile to our face. I would request the management to solve the functional issues as otherwise its a good property.

• T

  tkarolinesaether

  Solo travel · Dec 2025

  10/10

  Amazing

  Amazing hotel! Great roomservice by Kim and Malistan! They made me a new towel animal every day!! Thank you guys for the experience!