Naturalis

17 reviews

• F

  f

  Feb 2020

  10/10

  Une belle découverte !

  Si vous aimez un endroit où se reposer et où le personnel se met en quatre pour vous satisfaire, vous passerez un excellent séjour au Naturalis hotel. Le restaurant, si vous ne voulez pas dîner en ville, est une option que je vous recommande car la cuisine y est très bonne.

• K

  KLSMpls

  partner · Dec 2019

  8/10

  Naturalis is a very small hotel on the outskirts of town. And I do mean outskirts. We had a rental car and it took an hour to find the place. Nobody in town had even heard of it. For us that turned out to be a good thing as the town of San Pedro had little appeal to us. Each evening we were happy to return to our own little hideaway away from the surprisingly very third world city of San Pedro. The property is fairly new and well kept, though a few aspects of the property were confusing: * The"pool" is surrounded by trees that were constantly shedding something, so maintaining it seemed like an effort in futility. It is not heated either so basically not usuable. The pool also is one depth. Deep. I would suggest they turn it into a Koi Pond with a waterfall or something. * While the landscaping generally attractive, it could be improved by adding some plants with color that maybe needed a bit of water. A couple large areas had native flowers that they cut completely down while we were there. Unfortunately nothing was then left but dirt to look at. Those large areas need to be rethought. Some large planters with colorful plants perhaps? * There were very few paintings anyplace on the property. Odd. * The buildings are adobe style which in theory keep the cool of the night during the day. We were there there in the spring. The theory is evidently not true. * No overhead fans!! Really weird. Service and food including dinner were generally great

• VT

  Verified traveler

  family · Sep 2019

  10/10

  Amazing service and great staff. They solved all of our requests with a smile. Great hotel and value although far away from downtown.

• JL

  Janet L

  Jul 2019

  4/10

  Never again!

  Very disappointing. We booked Naturalis thinking it would be a very comfortable option but it was a bit of a nightmare. We notified the hotel that we would be driving up from the Calama airport, with an 8:30m pm flight arrivial. Our flight was late; we found the hotel very difficult to find, going past it twice because the gate was locked and there was no sign giving the name of the hotel. We tried the buzzer at the gate but got no response. On the third drive by we met a woman walking along the road, asked her and she called someone at the hotel who came and opened the gate and rather, reluctantly checked us in. We had called the hotel number many times but only gotten voicemail. This is not the way to run a hotel!. The property is very attractive but not service is lacking throughout. There was a horrible stench in our room that seemed to come from the toilet; probably a malfunctioning septic tank. The food in the restaurant was good but took a long time to arrive and then arrived lukewarm to room temperature, and with the cold temperature of the dining room soon became cold to the point of inedible. The plates should have been warmed but weren't. All in all the hotel provided little service or indication of interest in the guests. A hotel is supposed to be part of the hospitality industry; not an art installation.

• K

  Kirsten

  Jul 2019

  8/10

  Lovely quiet and natural space

  This boutique hotel is located in a quiet and remote spot just outside the heart of San Pedro which was great for us. I would definitely recommend.The staff- Bena in particular- couldn’t have been nicer or more helpful. The place does not feel like it it’s quite finished though with little touches missing that could have made it a more comfortable stay. For example, getting fresh coffee outside of 8-11am is a problem and they could have a hot water machine and French press instead of instant (and milk). The room was dimly lit and the outdoor area could have been more comfortable. There is potential for a great natural « garden » space but it hasn’t been landscaped yet. We came in winter so couldn’t enjoy the pool but it looks nice. So I think it is a great place and will only get better if they iron out some of the small discomforts.