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GB · couple · Nov 2025
After a little confusion to start with. The team politely fix my issues and I had a great stay.
Location was perfect. Apartment was wonderful.
partner · Dec 2023
Beautiful big apartments, in a small Japanese area, great kitchen, amazing staff who despite the language barrier do everything to help out their very best.
Nov 2023
The landlady didn't speak English at all but Google translate helped a lot, yet with everything I asked, it was like she knew the drill straight away. She was always smiling and was really quick to respond to all of my requests. The room was clean and tidy every time I got back. The place isn't located in the Old Quarter but it was just 15mins by moyorcycle.
CA · review category business travellers · Aug 2023
I recommend travellers have to contact detail with Ruby where you stay without noise and check carefully with the water
The man and the maid are friendly and supportive
The first 3 nights with super noise by drilling and doing construction inside the building , i could take a rest or sleep well from morning until 4 pm . Water is out for 4-5 hours until midnight , when water is back with super dark and dusty colors from Bathroom/ Sink stuffs / Kitchen Sink ... the results I could not take a shower until the next morning of the day after. The lock of gate/ main door are low of battery then it take sometimes to open or might take longer .... they should change a new one. The staff of Ruby changed other room for me after 3 days until i check out.
IN · family with young children · Jul 2023
Exceptional
Facilities
Location
So 12, Ngo 35 Phan Ke Binh · Hanoi